Privacy Policy

This Privacy Policy applies to all of the products, services and websites offered by As Snug As A Bug and Complete Car Care or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website.

Advertising Cookies and OPT-OUT

When you are accessing the internet through a web browser, we may use cookies from Facebook, Google (and other advertisers) to improve your online experience, including the display of more relevant ads.

Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.

Information We Collect and How We Use It

We may collect the following types of information:

  • Information you provide – When you contact us, we ask you for personal information. We may combine the information you submit with information from other services we provide or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
  • Cookies – When you visit the As Snug As A Bug website, we send one or more cookies to your devices web browser. We use cookies to improve the quality of our service, including for storing user preferences, improving search results, ad selection, and tracking user trends, such as how people engage with our website. As Snug As A Bug also uses cookies in its advertising services to help manage our ads across the internet and ensure that ads are as relevant as possible.
  • Log information – When you access the As Snug As A Bug website, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, browser location, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
  • User communications – When you send an email, fill out an enquiry form or communicate with As Snug As A Bug in some other way, we may retain those communications in order to process your queries, respond to your requests and improve our services. We may use your email address or phone number to communicate with you about our services.
  • Affiliated services on other sites – We offer some of our services on or through other websites. Personal information that you provide to those sites may be sent to As Snug As A Bug in order to deliver the service. We process this information under this Privacy Policy.
  • Third Party Services – As Snug As A Bug may recommend a third-party service or product to you. We may record information about that recommendation in accordance with this privacy policy. If you choose to engage with those third parties, any personal information you provide to them will be held by them in accordance with their privacy policy and not by As Snug As A Bug.
  • Location data – As Snug As A Bug offers location-specific services. If you use those services, we may record your location preferences with your account.
  • Other sites – This Privacy Policy applies to As Snug As A Bug services only. We do not exercise control over the sites we link to within our website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
  • Protect the rights or property of As Snug As A Bug or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

As Snug As A Bug’ processes personal information at our workshop in Seven Hills, Australia.

Choices

You can contact us to review and control the information that As Snug As A Bug holds about you. Most web browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the As Snug As A Bug website features and services may not function properly if your cookies are disabled.

Information Sharing

As Snug As A Bug is owned by Complete Car Care and only shares personal information with other companies or individuals outside of Complete Car Care in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of As Snug As Bug, its users or the public as required or permitted by law.

If As Snug As A Bug becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to As Snug As A Bug employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Accessing And Updating Personal Information

When you use As Snug As A Bug services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain our backups, after your information is deleted, residual copies may take a period of time before they are deleted from all our backup systems.

Enforcement

As Snug As A Bug regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between As Snug As A Buy and an individual.

Changes To This Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).